Ak Albela Privacy Policy

1. Introduction

Ak albela is committed to protecting the privacy of every player who uses the platform at akalbela.app. This Privacy Policy sets out in plain terms what personal information we collect when you register, deposit, play or contact support, how that information is used, who it may be shared with, and the rights you have over your own data.

This policy applies to all sections of the ak albela platform — the casino, live casino, slot games, sports betting, VIP programme and promotions. It applies regardless of the device you use to access the platform, whether that is a mobile phone, tablet or desktop browser.

By creating an account at ak albela, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here. If you do not agree, please do not register or continue using the platform.

2. What We Collect

The personal data ak albela collects falls into the following categories:

Identity & Registration Data

• Full name as it appears on your official ID
• Date of birth (used to verify you are aged 18 or above)
• Email address
• Phone number
• Residential address
• CNIC or other government-issued identification number, where verification is required

Financial & Payment Data

• JazzCash or Easypaisa mobile wallet number
• Bank account details used for Raast or bank transfer transactions
• Transaction history — deposits, withdrawals, bonus credits and wager records
• PKR balance history within the platform

Technical & Device Data

• IP address at time of registration and login
• Device type, operating system and browser version
• Session timestamps and duration
• Cookies and similar tracking identifiers (see the Cookies section below)

Usage & Activity Data

• Games played, bets placed, sports markets accessed
• Bonus offers viewed and claimed
• Pages visited and features used within the platform
• Support interactions and communication history

We do not collect sensitive personal data such as biometric information, political views, religious beliefs or health data. We do not require your social media credentials at any stage.

3. How We Collect It

Ak albela collects data through three main channels:

Source	Examples
Directly from you	Registration form, deposit form, support messages, KYC documents you submit
Automatically	Cookies, IP address logging, session tracking, device fingerprinting during normal platform use
Third parties	Payment processors (JazzCash, Easypaisa, Raast, bank gateways), identity verification services

We do not purchase data lists or collect data from social media platforms without your direct involvement.

4. Why We Use Your Data

Every piece of data ak albela collects serves a specific purpose. We do not collect information speculatively. The table below covers the main uses:

Purpose	Data Used
Creating and managing your account	Name, email, phone, date of birth, address
Processing PKR deposits and withdrawals	Payment method details, transaction history
Verifying your identity (KYC)	CNIC, name, date of birth, address documents
Preventing fraud and abuse	IP address, device data, transaction patterns, login history
Providing customer support	Account details, communication history
Personalising your platform experience	Game history, sports preferences, usage data
Sending promotional communications (with your consent)	Email address, phone number
Improving platform performance	Anonymous usage data, session logs

Ak albela will only use your data for the purposes listed above. If we need to use your data for a new purpose that is not described in this policy, we will update this page and notify you through your registered contact details where necessary.

5. Sharing Your Data

Ak albela does not sell, rent or trade your personal data. Your information is not passed to advertising networks or data brokers. Data is shared only in the following limited circumstances:

Service Providers

We work with third-party service providers to operate the platform. These include payment processors (such as JazzCash, Easypaisa and banking gateways), identity verification providers, fraud detection services and cloud hosting infrastructure. These providers are given access only to the data they need to perform their specific function and are contractually required to handle it securely.

Legal Requirements

If required by applicable law, court order or regulatory authority, ak albela may disclose personal data to the relevant bodies. We will only do so to the extent required and will inform you where it is legally permissible to do so.

Business Transfers

In the event of a merger, acquisition or sale of platform assets, your personal data may be transferred as part of that transaction. You will be notified via your registered email address if such a transfer affects how your data is handled.

With Your Consent

We will not share your data for any other purpose without obtaining your explicit consent first.

6. Payment Data

All financial transactions on the ak albela platform are processed in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or any other supported method, your payment details are handled by the respective payment gateway.

Ak albela does not store full payment credentials — such as complete card numbers or full mobile wallet PINs — on its own servers. What we do retain is a record of the transaction: the amount, date, method used and status. This is necessary for account management, dispute resolution and fraud prevention.

Payment processors we work with operate under their own privacy and security standards. We recommend reviewing the privacy policy of your chosen payment provider for details on how they handle your financial data on their end.

7. Cookies

Ak albela uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. It does not contain executable code and cannot access other files on your device.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These keep you logged in during your session and maintain your account state. They cannot be disabled without breaking basic platform functionality.
• Preference cookies — remember your settings such as language preference and last-visited section, so you do not have to reset them each visit.
• Analytics cookies — help us understand which parts of the platform are most used, where players encounter issues, and how to improve the overall experience. Data collected this way is aggregated and not linked to individual accounts.
• Security cookies — used to detect and prevent fraudulent login attempts, protect against cross-site request forgery and identify unusual access patterns.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from logging in or using core platform features. Analytics and preference cookies can be disabled without affecting your ability to play.

8. Data Retention

Ak albela retains your personal data for as long as your account is active and for a reasonable period afterwards to meet operational and legal obligations. The general retention periods are as follows:

• Account and identity data — retained for the duration of your account and for up to five years after account closure, to comply with anti-fraud and financial record-keeping requirements.
• Transaction records — kept for a minimum of five years from the date of the transaction to support any future disputes or inquiries.
• Support communications — retained for up to three years from the date of the last interaction.
• Analytics and usage data — typically retained in aggregated form for up to two years.
• Marketing consent records — kept for as long as you remain opted in, plus one year after you withdraw consent.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

9. Security

Protecting your data is something we take seriously at ak albela. The platform applies multiple layers of security to keep your personal and financial information safe:

• TLS encryption on all connections between your device and our servers — the padlock you see in your browser is confirmation of this.
• Encrypted storage for sensitive data fields including passwords and payment identifiers — these are never stored as plain text.
• Access controls that limit which staff members can view account data, based on the minimum access necessary to do their job.
• Fraud detection systems that monitor for unusual login patterns, suspicious deposit behaviour and potential account takeover attempts.
• Regular security reviews of platform infrastructure and data handling processes.

Despite these measures, no system is completely immune to risk. If you believe your account has been compromised, contact support immediately and change your password. Ak albela will investigate and assist you as quickly as possible.

10. Your Rights

As a user of the ak albela platform, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you at any time.
• Right to correction — if any of the data we hold is inaccurate or out of date, you can ask us to correct it.
• Right to deletion — you can request that we delete your personal data. This is subject to any legal retention obligations we are required to meet. Where deletion is not possible in full, we will anonymise your data instead.
• Right to withdraw consent — where you have given consent for a specific use of your data (such as marketing communications), you can withdraw that consent at any time.
• Right to restrict processing — in certain circumstances, you can ask us to limit how your data is used while a query or complaint is being resolved.
• Right to data portability — you can request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, contact our support team using the details in the Contact section below. We will respond to your request within a reasonable timeframe. We may ask you to verify your identity before processing certain requests to protect your account security.

11. Minors

Ak albela is strictly an adult platform. Registration is not permitted for anyone under the age of 18. We do not knowingly collect personal data from minors. If we discover that an account has been registered by or on behalf of someone under 18, that account will be closed immediately and any deposited funds returned after review.

If you believe a minor has registered on the platform, please contact support so the account can be investigated and closed promptly.

12. Policy Updates

Ak albela may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable standards, or improvements to platform features. When we make material changes, the date at the top of this page will be updated.

We will make reasonable efforts to notify registered users of significant changes via their registered email address or through a notice on the platform. However, we encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform after an update has been published constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please reach out to our support team. We are available around the clock.

For general questions about bonuses, payments and platform features, visit the FAQ page. For information on responsible gaming tools and self-exclusion, visit the Responsible Gaming page. For the full platform rules, refer to our Terms and Conditions.